Recovery Service Levels

We offer a range of service levels for you to choose from, each service level designed to suit your individual circumstances, from 24 hours emergency data recovery services to less urgent requirements.

We offer three levels of services, that will enable you to get your storage media professionally diagnosed.

Average Turnaround times
24 hour Service
Stage 1 Diagnosis Description
This diagnosis service is available any time, day or night including weekends and public holidays and is recommended for disasters and mission critical emergency data recovery needs.
Diagnosis Levels
Emergency Service
Average Turnaround times
1 Business day
Stage 1 Diagnosis Description
This diagnosis service is available during normal business hours and is recommended for urgent recoveries that require fast data recovery response.
Diagnosis Levels
Express Service
Average Turnaround times
2 Business days
Stage 1 Diagnosis Description
This diagnosis service is available during normal business hours and is recommended for the non-urgent situations.
Diagnosis Levels
Standard Service

We offer an additional three levels of services, for the recovery stage, to return your data quickly, with minimum inconvenience.

Average Turnaround times
24 hour Service
Stage 2 Recovery Description
This recovery service is available any time day or night including weekends and public holidays and is recommended for disasters and mission critical emergency data recovery needs.
Recovery Levels
Emergency Service
Average Turnaround times
2 Business days
Stage 2 Recovery Description
This recovery service is available during normal business hours and is recommended for urgent recoveries that require fast data recovery response.
Recovery Levels
Express Service
Average Turnaround times
5 Business days
Stage 2 Recovery Description
This diagnosis service is available during normal business hours and is recommended for the non-urgent situations.
Recovery Levels
Standard Service

For more information and help in choosing the right service level for you, please contact us; we are available 24/7 365 days a year.

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