“Big thank you for returning my documents and photos after I dropped my laptop. Excellent service with regular updates.”
Jo Walters, Swindon
A laptop arrived from Swindon at our laboratory in Oxford containing a 1TB Toshiba laptop hard disk drive. An examination of the drive soon revealed that the spindle motor and read/write heads had been damaged when the laptop was dropped.
Our hardware engineers were able to overcome the problems with the hard disk rebuilding it in order to secure a sector by sector image of the drive. A few thousand bad sectors were encountered during the imaging process. It is common for laptop drives which have suffered impact damage to have unreadable bad sectors, even if they were not in operation at the time.
Our data recovery specialists examined the secured image of the laptop hard disk drive they located an NTFS data volume, containing approximately 510GB of files. Although there was some damage to the file system caused by the unreadable bad sectors encountered during the imaging process, it was confined to files within the Windows and Program Files directories. The required documents and photos were recovered intact, and returned to the client on a new USB external hard drive.