Overheated Computer Failure Guildford

“A massive thank you for all the work in returning our files after our main computer crashed. The office was at a standstill until the files arrived.”

SJ Oxley, Company withheld, Guildford

A computer which contained a pair of Seagate hard disk drives arrived from Guildford at our offices in Oxford, one 1.5TB in size the other 4TB. The drives were examined by our hardware data recovery specialists revealing that the 1.5TB hard disk drive had suffered a read/write head failure, while the controller board on the 4TB drive had failed. These failures were most likely by the internal operating temperature of the computer being too high.

Our hardware data recovery engineers were able to overcome the failures on both drives, which allowed sector-by-sector image copies of each disk to be secured. There were no errors encountered on the 4TB hard disk drive during imaging, but the 1.5TB disk had suffered approximately two thousand unreadable bad sectors.

The images were analysed which found a pair of 750GB NTFS partitions on the 1.5TB hard disk drive and a pair of 2TB NTFS data volumes on the 4TB disk drive. The bad sectors on the first disk were fortunately only affecting the Windows boot volume, which contained approximately 320GB of system and application files. The other volume on the 1.5TB drive contained approximately 540GB of data including many office documents and other assorted files. The pair of 2TB volumes contained approximately 1.4TB and 800GB of files respectively which included several database files and virtual machine images.

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