Seagate Expansion Failure Wandsworth

“Bought a new 4TB to copy the data I’ve been backing up to my old 1TB Seagate Expansion drive, but just as I was about to start the old drive failed and wouldn’t work anymore. Was advised that data recovery was my only option and was delighted with the swift response from DiskEng to my enquiry and the service provided in returning my data.”

Mathew Naliah, Wandsworth Read more

D-Link Cloud Failure Bath

“When my D-Link Cloud Storage box failed I thought I might have lost a lot of scanned photos and documents. Thankfully DiskEng did a great job returning my files intact.”

Mark Sawyer, Bath Read more

Seagate Personal Cloud Recovery Basingstoke

“When the Seagate Cloud drive I was using to back my files up to failed I feared losing some important accounts documents and assorted files. A big thank you to DiskEng for returning my data and guiding me through a stressful time.”

EA Kingston, Freelance Software Engineer, Basingstoke Read more

USB Drive Failure Wolverhampton

“Excellent service, keeping us updated and well informed during a stressful time. Thanks to the rapid turnaround, we were still able to deploy our latest marketing strategy on time. Would thoroughly recommend to anyone else who suffers a computer hardware failure.”

Raylene Wilkins, RLW Productions Ltd, Wolverhampton Read more

External Hard Disk Has Been Dropped

The use of external hard disk drives is almost universal, with many companies producing units, or enclosures. This trend is only set to continue with manufacturers producing ever larger drives and personal cloud storage solutions.

If your external hard disk drive, is dropped, or suffers another impact event, it will almost invariably require hard disk recovery to be performed. Even if the external drive is not powered up, such an impact can still cause significant problems. DiskEng recommend powering the device down, and seeking a professional data recovery solution.

Portability Has Associated Risks

External USB hard disk drives are extremely popular, as they provide both portability, and a means of backing data up. In the event of reinstalling the operating, or purchasing a new computer, the data is almost instantly available.

There are however risks, and one of the most common problems we see requiring external hard drive recovery, is where it has been dropped. This can happen while transporting the hard drive, or even be as simple as moving a cable, which hooks the unit off the top of the computer or desk.

Impact Damage Causes Serious Problems

The most common problem which occurs when a hard disk drive is dropped is a failure of the motor spindle. In some cases the disk will simply refuse to spin, but often the disk platters will spin up, but not rotate at the correct speed, or even worse cause a vibration. This vibration can set up a resonance, which leads to the read/write heads crashing into the surface of the platters, exacerbating the initial problem.

If the drive was operating when the impact occurs, the read/write heads will almost certainly bounce, and crash into the surface of the disk platters. Such a crash may destroy the read/write heads, and the impact will also create debris inside the drive, which will lead to further damage, as and when it sticks to the read/write head.

External Hard Disk Recovery

The good news is that if you follow the recommended guidelines and power the external hard disk drive down, a successful data recovery is possible. The hard drive will require the hardware specialists to rebuild the drive in order to recover the data successfully.

Repeated attempts to power up a failing drive, or in the rare case where it still works, severe damage can occur as outlined above. This could in the worst cases result in total loss of the data, having lost the opportunity to perform a data recovery on the drive.

USB Hard Drive Recovery Enfield

I would just like to thank your company for retrieving my family photographs from my old External hard drive.
I was very pleased with the way your company led me through the process and achieved the desired result.
Memories are preserved.
Please pass my gratitude onto your team that did the work

Sam Devlin, Enfield Read more